Can You Hear Me Now, Sprint? Because I'm Done Whispering

📱When Loyalty Feels Like a One-Way Street: My Sprint Wake-Up Call

✨ A reflection on gratitude, values, and why customer service still matters.

Today, Sprint had me all the way in my feelings. 😤📱 And with it being my favorite season a time of thanks, cheer, forgiveness, and love it hit even harder.

🦃🍂✨

Thanksgiving just passed. Black Friday was yesterday. Families are shopping, making memories, and spending money on the ones they love. And here I am, thinking about relationships past, present, and the ones I hope for in the future. It’s the season where hearts should be full, and yet, mine is sitting in frustration over a company I’ve been loyal to for years. Maybe even decades.

Sprint, you’ve been my ride-or-die phone service... until now. 😑

📉 Let me be clear: I am huge on loyalty. But once trust is broken? It takes a LOT to make it right. Still I’m forgiving. I’m understanding. But I also stand firmly in my truth, and when I see something that needs to be said... oh, I say it. 🎤

I’ve been debating canceling my service. Not because I want to, but because I’m feeling devalued. How is it that the latest campaign brags “Best VALUE in Wireless” while long-time customers like me are treated like disposable data? 💸

When did you lose sight of the people who kept you in business, Sprint?

🧾 VALUE = DESERVE + IMPORTANCE + WORTH.

I use my phone every day for blogging, quotes, memories, pictures, work, networking, and staying close to my loved ones. My phone is my life capsule. But now I’m wondering if I’d be better off learning to live without it than continuing to give my money to a company that doesn’t value me.

This goes beyond just Sprint. It’s about what we’re becoming as a society. 🤯 We work hard for our money, sacrifice time with our families, and sometimes out of convenience we keep feeding greedy corporations because it’s easier than making a change.

But y’all… that’s how we lose our principles. 😔

📌Principles: Fundamental truths that guide our beliefs and actions.

Sprint used to care. You felt it. You saw it. Now? You get transferred to a third-party rep overseas, reading scripts with zero empathy, and feeling like you’re talking to a robot.

📣 OUTSOURCING ≠ LOYALTY

📍USA FIRST—especially in customer care.

And if anyone knows customer service, it’s ME. Let me flex a little...

🏆 While working at USAA, I received SIX "ECHO" awards in just five months one even came from a Lt. Colonel in the U.S. Air Force who praised my patience, professionalism, and knowledge. The Presidential Compliment Award? Yep, that one too. 🎖️

Customer service MATTERS.

People remember how you make them feel. And that feeling? That’s what keeps them coming back and bringing others with them. Word of mouth is still the strongest marketing strategy there is.

📍 At Infinite Bounds Gymnastics in Plano, TX, I was trained by a phenomenal mentor, Brian Simmons, who taught me this: when a customer walks in, the first face they see sets the entire tone. YOU determine whether they come back. And that lesson stuck with me for life.

Every human deserves:

❤️ Explanations

💬 Understanding

⏳ Time

If you can't give that, you're in the wrong job.

Sprint, I’m not just upset about a bill or a call. I’m disappointed in your lack of care. The relationship you used to build with your customers has become a cold, calculated transaction.

So I’m choosing principle over convenience. Integrity over "deals." Respect over rebates.

Let’s support our local businesses the ones who still greet you with a smile, remember your name, and actually give a damn. 💯

BUY LOCAL. SUPPORT SMALL.

And never forget the power of real human connection. 💕📲